Fee, Refund & Cancellation Policy

Appointment Booking Deposit: A $25 deposit may be required at the time of scheduling to reserve your requested date and time slot. This deposit is applied directly toward your total service balance. Your booking will be officially confirmed once the deposit is received.

Travel & Distance Surcharges: Additional travel fees may apply for mobile appointments outside our standard service radius, as well as for urgent/rush requests, after-hours bookings, or holiday appointments.

Document Prep & Pre-Tagging Fee: A $20.00 flat fee covers reviewing pages, adding sticky sign/seal flags, and organizing the document stack before arriving.

Printing Fee: Document printing is $0.50 per page, including certified copies and uploaded document printing.

Non-Refundable Print Deposit: Once documents are printed, the per-page printing fee is non-refundable—even if the client cancels or reschedules the appointment—because physical ink and paper have already been used.

24-Hour Notice / Cut-off Window: Documents must be uploaded at least 2 to 4 hours prior to the scheduled appointment, or 24 hours prior for large packet reviews, to allow adequate time for formatting, pre-tagging, and test printing.

No Unrequested Editing: The notary prints documents strictly as uploaded by the client. The notary cannot draft, rewrite, or alter document text prior to or during printing.

Completed Services: Once a notarization session has been finalized, all associated fees are non-refundable. Because a notarial act takes immediate legal effect upon signing and seal application, completed services cannot be reversed or refunded.

Prepaid Appointments: Advance payments for scheduled notary appointments are eligible for a refund only if the session has not yet occurred and meets our cancellation timeline guidelines.

Notification Window: To cancel or change your scheduled appointment without incurring a penalty, please notify us at least 24 hours prior to your set start time.

Rescheduling: You may reschedule your appointment once at no extra cost, provided you give us at least 24 hours' advance notice. We understand life happens, and we are happy to work with you to find a new time that fits your schedule.

Cancellations with 24+ Hours' Notice: Cancellations submitted at least 24 hours before your appointment start time will receive a 50% refund of any prepaid balance.

Late Cancellations (Under 24 Hours): Cancellations made with less than 24 hours' notice are non-refundable, and a $25 cancellation fee will apply.

Inability to Complete Notarization: If an appointment cannot be completed due to missing or incomplete documentation, invalid or expired identification, or a signer's unwillingness or inability to proceed, the $25 deposit will be forfeited. If no deposit was collected beforehand, a $25 mobile travel fee will be billed.

No-Show Policy: A "no-show" occurs when a signer fails to appear for a scheduled appointment or cancels without giving prior notice. In the event of a no-show, the initial booking deposit is non-refundable.

Refunds are evaluated on a case-by-case basis and are strictly limited to the following circumstances:

• The notary arrives more than 30 minutes past the scheduled appointment time without prior notice, leading to cancellation.
• The notarization cannot be completed due to an operational error on our end, such as missing required notary tools or official seal.
• A billing error results in duplicate charges for a single service.

If you suspect an administrative error on your receipt or feel a service was not fulfilled as agreed, please reach out within three (3) business days of your appointment date so we can review the matter.

To request a review or discuss a billing issue, please provide:

• Full Name of the Signer
• Appointment Date & Time
• Type of Notary Service Requested
• Detailed Reason for Your Request

Email: support@solacenotary.com
Phone: (210) 816-1053

Once approved, refunds will be credited back to your original payment method. Bank or credit card processing timelines vary depending on your financial institution.

Once a notary has physically arrived at your requested location for a mobile appointment, travel fees are strictly non-refundable regardless of whether the notarization takes place.

If you have any questions or need assistance preparing for your upcoming appointment, please don't hesitate to reach out.